Terms of Service

1. About these terms

These Terms of Service govern access to the Langford Montage website and the advertising creative development and media content preparation services offered under the Langford Montage name. The studio was established on September 30, 2026. In these terms, “we,” “us” and “our” refer to Langford Montage, and “you” refers to the visitor or customer using the website or requesting services.

Please read these terms before engaging us. Browsing this website does not, by itself, create a paid services agreement. A project becomes binding only when both parties accept a written proposal, statement of work or other clear written project agreement. An on-screen inquiry confirmation does not constitute project acceptance, a delivery commitment or a payment receipt.

If a signed project agreement addresses a subject differently from these general terms, the specific written project provision controls for that subject. Mandatory rights provided by applicable law remain unaffected. A person accepting a project on behalf of an organization must have authority to act for that organization.

2. Services and boundaries

Our services include Campaign Message Adaptation, Promotional Story Sequencing, Creative Variant Development, Cross-Format Campaign Assembly and Audience Message Mapping. Depending on the agreed brief, work may involve message documents, campaign story maps, creative direction notes, format adaptations, asset families and messaging reference sheets.

Our role is the creative preparation and organization of advertising materials. We do not provide media buying, management of advertising budgets, affiliate network operations, payment processing services, financial services or investment advice. Receiving payment for our own creative services does not mean we provide payment processing to customers.

Campaign placement, audience targeting in advertising platforms, account administration, performance testing, distribution and platform approvals remain the customer’s responsibility unless a separate lawful service is expressly agreed in writing. Audience message mapping uses client-defined segments and communication needs; it does not require us to purchase consumer databases or operate individual-level targeting systems.

3. Project scope and quotations

Before work begins, the project agreement will identify the selected service, deliverables, supplied materials, formats, included revision rounds, fee and anticipated schedule. Clear exclusions and assumptions are part of the scope. Please review the proposal and ask for any necessary clarification before accepting.

The website shows starter prices in United States dollars. A starter price applies to the limited package described beside it, rather than to an unlimited campaign. Large asset sets, additional audiences, extensive copy development, video assembly, editable source files or new production needs may require a separate quotation. The price you pay is the price confirmed in the accepted written agreement.

Requests that materially change the brief, add deliverables or revisit previously approved directions are treated as scope changes. We will explain the effect on fees and timing and obtain written approval before undertaking chargeable additional work. You are not charged for an unapproved expansion of scope.

4. Customer materials and responsibilities

You are responsible for supplying accurate instructions, brand guidance, audience priorities and source materials in usable formats. You must have the necessary permission to use all images, video, copy, trademarks, music, fonts and other content that you provide. Let us know about restrictions, confidentiality requirements and third-party license conditions before work starts.

You remain responsible for the accuracy and substantiation of product claims, pricing, testimonials, comparisons and regulated statements appearing in the materials. Creative assistance does not constitute legal, medical, tax or regulatory review. Final customer review is required before materials are published or distributed.

Please appoint a person authorized to approve creative decisions and consolidate feedback from your team. Conflicting or late instructions can affect the agreed schedule. Do not send payment card details, passwords, identity documents, sensitive personal data or confidential consumer lists through the inquiry interface.

5. Fees, payment and taxes

Payment timing, any initial deposit and milestone arrangements are specified in the written proposal or invoice. We do not collect card numbers or process transactions through the local inquiry form. Do not treat an inquiry confirmation as a completed purchase. Payment instructions are provided separately for an accepted project.

Unless a quotation expressly states otherwise, published fees exclude applicable taxes and separately approved third-party licensing costs. We will identify foreseeable additional charges before commitment. Customers are responsible only for charges agreed in writing and taxes legally applicable to their purchase.

If an agreed payment is overdue, we may pause work or withhold a pending handover after reasonable written notice. Any revised schedule will reflect the pause and current availability. We do not apply an undisclosed late fee or automatically renew a service subscription under these terms.

6. Remote delivery and scheduling

All listed services are provided remotely. Reviews, feedback and final handover are coordinated through agreed digital communication and file-transfer methods. Physical goods, postal shipment and in-person production are not included in the advertised packages. Accordingly, there are no shipping charges for the listed digital services.

Delivery estimates depend on receiving the accepted brief, usable source files, required approvals and any agreed payment. We will communicate foreseeable delays and a revised target when needed. A requested launch date is binding only if it is expressly accepted in the project agreement.

Delivery occurs when the agreed files or secure access instructions are made available through the agreed channel. If you cannot access an otherwise valid delivery, contact us promptly and we will work with you to resolve the access issue. Customers should download and retain a copy of delivered files; indefinite hosting or archival storage is not part of a starter package.

7. Reviews, revisions and acceptance

Starter packages include one consolidated revision round, as described on the services page. A revision refines the approved brief and creative direction; it is not an unlimited replacement of the project concept. Additional rounds are quoted separately and begin only after approval of the additional fee.

We will ask you to review drafts and final files for consistency with the accepted scope, spelling, factual accuracy, brand requirements and technical specifications. Please report a specific problem with enough detail for us to investigate. We will address a material failure to meet the agreed scope without charging for the correction.

The project agreement may set a reasonable feedback or acceptance window. Silence is not treated as approval of unrelated new charges. Where approval is required, we will seek written confirmation. Any dispute over completion will be assessed against the agreed deliverables and the work actually performed.

8. Cancellation and refunds

You may request cancellation by contacting us in writing. If cancellation is received before any work begins, prepaid service fees will be refunded, except for separately approved, nonrecoverable third-party costs already incurred for your project. We will provide an explanation of any such deduction.

If work has begun, the cancellation balance is calculated from completed and documented work within the accepted scope, agreed completed milestones and separately approved nonrecoverable costs. Any prepaid amount exceeding the amount properly earned will be refunded. A partial start does not automatically make the entire payment nonrefundable.

If we cancel a project without customer breach or cannot provide the contracted work, we will refund fees for the undelivered portion. If a deliverable materially fails to meet the agreed scope, contact us so we can assess correction, replacement or an appropriate refund for the affected work. A blanket refusal of all refunds does not apply.

Approved refunds are initiated within 10 business days after the refund amount is agreed or otherwise determined. The date funds appear depends on the original payment provider. We normally return funds through the original payment route. Statutory cancellation, refund and other consumer rights take priority where applicable; no term here removes a right that cannot lawfully be waived.

9. Intellectual property and licenses

You retain ownership of the source materials you supply. You grant us a limited permission to use them only to perform and administer the agreed project. You confirm that this use is authorized and does not infringe another person’s rights.

Rights in original, specifically commissioned final deliverables are described in the project agreement and become effective after the agreed fees are paid. Unless that agreement states otherwise, fully paid original final deliverables created specifically for the customer are assigned to the customer to the extent legally assignable. Drafts, unused variants and working files are included only when expressly listed.

Our pre-existing methods, organizational templates, tools and general know-how remain ours. Where any such material is embedded in a paid final deliverable, the customer receives the permission needed to use that deliverable for its agreed purpose. Third-party photographs, fonts, music, stock elements and software remain subject to their respective licenses; they are not transferred as assets we own.

We will not publish confidential client materials or use a customer name, logo or project as a promotional example without permission. Site imagery and brand artwork do not represent completed client campaigns unless expressly identified and authorized as such.

10. Confidentiality and permitted use

Both parties should protect nonpublic project information received from the other and use it only for the agreed work. This does not prevent disclosure required by law or disclosure to an authorized service provider who needs the information for the project and is subject to appropriate obligations.

Confidentiality does not cover information that is already lawfully public, independently developed without the other party’s confidential information or lawfully received from a third party without restriction. Please identify particularly sensitive project requirements in advance so that suitable handling arrangements can be agreed.

You may not use this website or our services to create unlawful advertising, impersonate another party, infringe intellectual property, spread deceptive claims or obtain unauthorized access to systems. We may decline or suspend work that presents a concrete legal or rights concern, and will account fairly for prepaid, unperformed work.

11. Creative judgment and campaign outcomes

Creative work involves interpretation and judgment. Our obligation is to provide the agreed deliverables with reasonable care and skill. We do not guarantee sales, impressions, click-through rates, conversions, audience growth, advertising platform approval or any other campaign result.

Materials prepared for comparative testing are creative options, not verified performance findings. The customer or its chosen media partner decides whether and how to run a test and is responsible for platform setup, spend, lawful data use and interpreting results. We do not represent that a message map is a scientific study of an audience.

Website descriptions and illustrations explain our services and visual approach. Clearly marked demonstration review copy is illustrative and is not a statement by an actual customer. Customer-supplied quotations are not a guarantee of the same outcome for another project.

12. Website availability and responsibility

We use reasonable efforts to keep the website available and its information accurate, but technical interruptions, maintenance and platform changes can occur. The website is an introduction to our services; specific commitments are recorded in a project agreement.

To the extent permitted by law, neither party is responsible for indirect or consequential losses that could not reasonably have been anticipated from a breach of the project agreement. Any agreed limitation of liability must be reasonable, expressly stated and subject to mandatory law. These terms do not exclude fraud, intentional misconduct or liability that cannot lawfully be excluded.

If an event beyond a party’s reasonable control materially delays a project, that party should give prompt notice and take reasonable steps to reduce the impact. The parties will discuss an adjusted schedule or fair termination arrangement for undelivered work rather than automatically transferring all loss to the customer.

13. Governing law, resolution and changes

These terms and project agreements are governed by the laws of Colorado, United States, subject to applicable mandatory protections and any different valid jurisdiction provision expressly agreed for a project. Nothing here restricts a consumer’s right to bring a claim in a forum required by applicable law.

If an issue arises, contact us with the project reference, relevant correspondence and the resolution you seek. We will review the matter and try to reach a practical resolution. These terms do not require undisclosed arbitration or prevent access to a competent court.

We may update these website terms as our services or legal obligations change. The effective and last-updated dates will be shown at the top of the page. An update does not retroactively change an accepted project scope or price without agreement. Keep a copy of the terms and written proposal applicable to your project.